Privacy Policy

Last Updated: November 17, 2025

1. Introduction

FPSHub ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. By using FPSHub, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide:

  • Account Information: Name, email address, password (encrypted), phone number
  • Billing Information: Billing address, shipping address (if applicable)
  • Profile Information: Timezone preference, date of birth (optional), Discord username
  • Communication Data: Messages sent through our chatbot, support tickets, emails
  • PC Configuration Data: Hardware specifications, saved PC builds

2.2 Payment Information

Payment information is processed securely through third-party payment processors (Stripe, PayPal, Affirm). We do not store your full credit card numbers or banking information on our servers. We only retain:

  • Stripe customer ID for subscription management
  • Last 4 digits of payment method (for display purposes only)
  • Payment transaction history and status

2.3 Discord Integration Data

When you connect your Discord account, we collect:

  • Discord user ID, username, and avatar
  • OAuth access tokens (encrypted) for server role management
  • Connection timestamp

2.4 Automatically Collected Information

We automatically collect certain information when you use our services:

  • Usage Data: Pages visited, features used, time spent, click patterns
  • Device Information: Browser type, operating system, IP address, device identifiers
  • Cookies: Session cookies, preference cookies, analytics cookies
  • Log Data: Server logs including timestamps, errors, and system events

2.5 Service Data

During remote optimization services, we may access:

  • System specifications and hardware configuration
  • Installed software and drivers
  • Performance metrics and benchmarks
  • System settings and configurations

Note: We do not intentionally access personal files, documents, or private data. Our technicians follow strict protocols to minimize data exposure during remote sessions.

3. How We Use Your Information

We use collected information for the following purposes:

3.1 Service Delivery

  • Provide, operate, and maintain our services
  • Process orders, bookings, and payments
  • Manage subscriptions and warranty coverage
  • Schedule and perform optimization services
  • Send service confirmations and updates

3.2 Customer Support

  • Respond to your questions and requests
  • Provide technical assistance and troubleshooting
  • Handle refunds and disputes
  • Maintain chatbot conversation history for context

3.3 Personalization

  • Customize your experience based on preferences
  • Display service recommendations
  • Remember your timezone and display times accordingly
  • Save PC builder configurations

3.4 Communication

  • Send booking confirmations and reminders
  • Notify you of subscription renewals or expirations
  • Send service updates and maintenance notices
  • Provide promotional offers (with your consent)

3.5 Analytics and Improvement

  • Analyze usage patterns to improve our services
  • Monitor service performance and uptime
  • Identify and fix technical issues
  • Conduct research and development

3.6 Legal and Security

  • Comply with legal obligations
  • Prevent fraud and unauthorized access
  • Enforce our Terms of Service
  • Protect our rights and property

4. Information Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers:

  • Stripe: Payment processing and subscription management
  • PayPal: Alternative payment processing
  • Affirm: Buy now, pay later financing
  • OpenAI: Chatbot AI functionality
  • Discord: Community platform integration
  • Email Service Providers: Transactional email delivery

4.2 Business Transfers

If FPSHub is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information becomes subject to a different privacy policy.

4.3 Legal Requirements

We may disclose information if required to:

  • Comply with legal obligations or court orders
  • Respond to lawful government requests
  • Protect our rights, property, or safety
  • Prevent fraud or security threats

4.4 With Your Consent

We may share information for other purposes with your explicit consent, such as featuring your testimonial or benchmark results (with identifying information removed unless you agree).

5. Data Security

We implement security measures to protect your information:

  • Encryption: Passwords are hashed using bcrypt (12 rounds). Sensitive tokens are encrypted in our database.
  • HTTPS: All data transmission is encrypted using SSL/TLS
  • Access Controls: Limited employee access on a need-to-know basis
  • Secure Payment Processing: PCI-compliant payment processors handle all card data
  • Session Security: Encrypted sessions with 2-hour timeout
  • Rate Limiting: Protection against brute force attacks

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but continually work to improve our security measures.

6. Data Retention

We retain your information as long as necessary for the purposes described in this policy:

  • Account Data: Retained while your account is active and for 3 years after deletion (for legal/financial records)
  • Order History: Retained for 7 years for tax and legal compliance
  • Payment Records: Retained for 7 years per financial regulations
  • Support Communications: Retained for 2 years
  • Chatbot Messages: Retained for 1 year or until account deletion
  • Server Logs: Retained for 90 days

7. Your Privacy Rights

You have the following rights regarding your personal information:

7.1 Access and Portability

  • Request a copy of your personal data
  • Export your saved PC configurations
  • View your order history and bookings

7.2 Correction

  • Update your profile information
  • Correct inaccurate data
  • Change your email or password

7.3 Deletion

  • Delete your account through your profile settings
  • Request deletion of specific information
  • Disconnect Discord integration

Note: Some information may be retained for legal compliance even after account deletion.

7.4 Opt-Out

  • Unsubscribe from marketing emails (via link in emails)
  • Disable cookies in your browser
  • Opt out of analytics tracking

7.5 Objection and Restriction

You may object to or request restriction of certain data processing activities. Contact us at kibbs@fpshub.org to exercise these rights.

8. Cookies and Tracking Technologies

We use cookies and similar technologies:

8.1 Essential Cookies

  • Session management and authentication
  • Shopping cart functionality
  • CSRF protection

8.2 Preference Cookies

  • Remember your timezone setting
  • Save your language preferences
  • Store UI customizations

8.3 Analytics Cookies

  • Track page views and user journeys
  • Measure service performance
  • Understand user behavior

You can control cookies through your browser settings. Note that disabling cookies may limit site functionality.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you are a parent and believe your child has provided us with personal information, please contact us at kibbs@fpshub.org and we will delete it promptly.

10. International Data Transfers

FPSHub operates in the United States. If you access our services from outside the US, your information may be transferred to, stored, and processed in the United States where our servers are located. By using our services, you consent to this transfer.

11. Third-Party Links

Our Site may contain links to third-party websites (e.g., Discord, manufacturer sites). We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights:

  • Right to know what personal information we collect
  • Right to know if we sell or disclose your information (we do not sell information)
  • Right to opt-out of sale of personal information (not applicable as we don't sell data)
  • Right to deletion of personal information
  • Right to non-discrimination for exercising your rights

To exercise these rights, email kibbs@fpshub.org with "CCPA Request" in the subject line.

13. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the GDPR including access, rectification, erasure, restriction, data portability, and objection. You also have the right to lodge a complaint with your supervisory authority.

Our legal basis for processing your data is typically your consent, contract performance, or legitimate business interests.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated via email to registered users. Continued use of our services after changes constitutes acceptance of the updated policy.

15. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days.

Your data is protected with industry-standard encryption

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