Frequently Asked Questions

No, all of our work is done remotely using Remote Desktop Applications at a scheduled time of your choice!

We use secure remote desktop software to connect to your PC and perform all optimization work while you watch. This eliminates shipping costs, wait times, and the risk of damage during transit. You stay in control of your PC the entire time.

We provide a money-back guarantee: if we cannot increase your frames per second, you receive a full refund.

Results vary by system configuration, but most clients see significant improvements. We don't promise specific FPS increases because every system is different - hardware, settings, and game optimization all play a role. What we do guarantee is that we'll optimize your system to its maximum potential or refund your payment.

You will receive an email with your technician's email contact!

Your assigned technician will reach out before your scheduled appointment. You can ask questions, discuss your specific needs, and coordinate the best time for your session.

Yes, you must be present during your entire appointment.

This ensures security, allows you to approve any changes, and gives you the opportunity to ask questions and learn about the optimizations being made to your system. Most optimization sessions take 1-2 hours depending on the service package.

Due to high order volume, all builds currently experiencing a 3-4 week wait time.

Each PC is professionally assembled, cable managed, and fully tested before shipment. We don't rush - we ensure every build meets our high standards for performance and quality.

We accept all major credit cards, PayPal, and other secure payment methods. Payment is processed securely through our encrypted checkout system.

All optimization services come with follow-up support. If you experience issues after your optimization, we'll work with you to resolve them.

For custom PC builds, we offer warranty coverage and can add extended warranty and priority chat support for returning customers ($30).